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Thornton is an ISO 9001 company and has processes to ensure that quality is designed into every product. However, when service is required our experienced, factory-trained service professionals will keep your equipment in peak working order and help minimize your system downtime.
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To do this, Thornton asks that you submit a Service Request Form before returning any product. Once we have received this form and processed your request, a Thornton representative will call you with a Return Materials Authorization (RMA) number. This RMA number quickly identifies your return and should be referenced when checking the status and when labeling your return. For more information on service requests, please Contact Thornton or see our ServiceXXL Brochure. 
